Returns Policy
RETURNS
You have the right to return your order under the Distance Selling Regulations for any accessories purchased on a fixed priced sale for a full refund within 28 calendar days from receipt of order.
It is up to the customer to arrange and pay for returns. If you decide to return an item, the original shipping cost to you shall be refunded. However, we do not cover the cost of shipping the returned item/s.
Once we receive the return item/s we will process your refund, this may take up to 10 business days. All refunds will be processed via the same payment method used at the time of purchase. We are unable to process returns for an exchange, or credit notes.
To return your order, you must advise us in writing to accessories@pennymorrison.com if your order relates to our accessories, or fabrics@pennymorrison.com if your order relates to fabrics and wallpaper.
Accessories:
If you wish to return your accessories for any reason, you have 28 calendar days to return from receipt of order.
The right to cancel and return for a refund does not apply to the following: "personalised goods or goods made to a consumer's specification", this includes all bespoke custom orders either placed on the website or via email.
If you have changed your mind and wish to cancel your accessories order before it has been despatched, please contact accessories@pennymorrison.com. However, if your order has already been despatched, you will need to return your items to us in line with our returns policy.
Please ensure you include your returns form sent to you with your item/s. Should you have misplaced your returns form, please be sure to include your name, email, and order number in the return. We cannot process returns without a proof of purchase.
Unless you purchased your goods in our showroom, please do not send your return to our showroom.
For any accessories, please send returns to:
Penny Morrison Ltd
Unit 3, Barracks Farm
Wallingford
Oxon, OX10 6AZ
United Kingdom
Fabrics:
If you wish to return your fabric order for any reason, you have 28 calendar days to return from receipt of order. A restocking charge of 25% will be incurred for your return. We do not accept returns for excess/unused fabric or fabric that has been cut from the roll on which it was sent.
The right to cancel and return for a refund does not apply to the following: "personalised goods or goods made to a consumer's specification", this includes all bespoke custom orders either placed on the website or via email.
No liability will be accepted for changes in appearance, performance, or defects of any kind, if they are treated after purchasing by spraying or processing, such as flame-proofing or the application of stain-repelling treatments.
Where deliveries are made to third parties on the instruction of the customer, it is the responsibility of the customer to ensure that the correct fabric is received. We recommend that a sample is sent to the third party to enable verification when the goods are received. Where there may be some doubt, the correct pattern direction should be clearly indicated. We cannot accept claims for any make-up, installation, or replacement charges where goods have not been verified.
Please ensure you include your returns form sent to you with your item/s. Should you have misplaced your returns form, please be sure to include your name, email, and order number in the return. We cannot process returns without a proof of purchase.
For any fabrics, please send returns to:
Penny Morrison Ltd
Unit 2 Presteigne Mill
Presteigne
Powys
LD8 2HG
United Kingdom
Wallpaper:
The right to cancel and return for a refund does not apply to the following: "personalised goods or goods made to a consumer's specification", this includes all wallpaper purchases, either placed on the website or via email.
No liability will be accepted for changes in appearance, performance, or defects of any kind, if they are treated after purchasing by spraying or processing, such as flame-proofing or the application of stain-repelling treatments.
Where deliveries are made to third parties on the instruction of the customer, it is the responsibility of the customer to ensure that the correct wallpaper is received. We recommend that a sample is sent to the third party to enable verification when the goods are received. Where there may be some doubt, the correct pattern direction should be clearly indicated. We cannot accept claims for any make-up, installation, or replacement charges where goods have not been verified.
LOSS & DAMAGES
Please note that we are not liable for any costs associated with your return, or for the loss or damage of the item/s on its return. Due to this, we suggest returning item/s via a tracked and signed for service and obtaining proof of postage, as the parcel is not our responsibility until we sign for it.
We will only accept the return of item/s if sent back in original unused condition with proof of purchase; we reserve the right to reject items returned in an unsaleable condition, this includes any items with marks, stains or damages and items returned in unsuitable packaging.
FAULTY ITEMS
If your item is faulty or damaged, notify us within 7 calendar days of receiving the product by emailing either accessories@pennymorrison.com or fabrics@pennymorrison.com with images of the damage. We will look to remediate the issue as soon as possible.
Please note that majority of our products are handmade and as such there may be slight variations between products.
SHIPPING
We intend to despatch all orders within 2 to 3 business days from receipt of order. If the despatch of your item is delayed, we will contact you to give you an update.
We use express domestic and international shipping volumetric shipping rates for all our items.
United Kingdom:
Accessories: It is free shipping on all items, except for rugs and furniture, which incur a shipping fee.
Fabrics: All orders 10 metres and above are free of charge. All orders 9 metres and below will incur a shipping fee.
Wallpaper by the roll: All orders are free of charge.
Wallpaper by the metre: As the minimum order is 15 metres, all wallpaper purchased by the metre is free of charge.
International:
All orders shipped outside of the UK, will incur a shipping fee.
Tax and duties are included for all accessories orders.
Tax and duties are not included for fabric and wallpaper orders. These charges must be covered by the customer.
CONTACT INFORMATION
For any accessories related queries, please contact: accessories@pennymorrison.com or call 0207 384 2975.
For any fabrics / wallpaper related queries, please contact: fabrics@pennymorrison.com or call 0154 756 0460.