Fabrics & Wallpapers

I am purchasing on behalf of a client but they have received the incorrect fabric: what do I do?

Please contact fabrics@pennymorrison.com to advise the wrong fabric has been received. Where deliveries are made to third parties on the instruction of a customer, it is the responsibility of the customer to ensure that the correct fabric is received. In the case of reversible fabrics, or where there may be some doubt, the correct face and pattern direction should be clearly indicated. We cannot accept claims for any make-up, installation or replacement charges where goods have not been verified.

Do you distribute fabric samples to the US?

Yes, we can send samples to anywhere! Order via the desired fabric page on our website, or head to your local US showroom.

What is a CFA?

A 'cutting for approval,' or CFA, is taken from a particular batch of fabric. Batches may differ slightly in colour, and dye lots can differ between shipments. A CFA order must be for a fabric order of a minimum of 5 meters.

What if I am not happy with the fabric or wallpaper I have received?

Any complaints concerning the goods must be made in writing within seven days of delivery, otherwise claims cannot be considered. No claims shall be allowed after the fabric or wallpaper supplied has been cut, made up or installed. It is essential to check that the goods supplied are correct before proceeding.

How do I order a fabric or wallpaper sample?

Simply find the fabric you'd like to order a sample of and select 'add sample.' You can choose between a swatch sample or a returnable sample.

How many metres of wallpaper should I order?

Please consider advice from a professional wallpaper installer to calculate the number of metres of wallpaper you may need to cover your walls.

All measurements for widths and repeats are approximate. In the interests of continual improvement, we reserve the right to modify specifications without notice.

We advise you to order an additional drop or 10% more than required (whichever is the greater) to allow for decorating errors and accidents.

Penny Morrison Ltd. cannot be responsible for errors in calculation.

What is a returnable fabric sample?

A returnable sample is a larger cutting that allows one to view the full repeat of the fabric. We ask that all returnable samples are returned after use.

What is your minimum order for fabrics?

Our minimum order quantity is one metre and only whole metres can be ordered.

How many fabric and wallpaper samples can I have?

Due to stock maintainence, we offer a limit of ten fabric and wallpaper samples per order.

What are the care instructions for your fabrics?

Performance fabrics are machine washable. All other fabrics are dry clean only.

What if I am not happy with the wallpaper I have received?

Any complaints concerning the goods must be made in writing within seven days of receipt of delivery, otherwise claims cannot be considered. No claims shall be allowed after the wallpaper supplied has been cut, made up or installed. It is essential to check that the goods supplied are correct before proceeding.

What is your minimum order quantity for wallpaper?

Due to all our wallpapers being printed to order, our minimum order quantity is 15 meters for wallpaper by the metre, and two rolls for wallpaper by the roll. Slight variances may occur between batches.