Is there a shipping charge on accessories?
United Kingdom:
It is free shipping of accessories within the UK.
International:
All international orders will incur a shipping charge calculated based on volumetric shipping rates to all items purchased.
Is there a shipping charge on fabric and wallpaper?
United Kingdom:
Fabrics: All orders 10 metres and above are free of charge. All orders 9 metres and below will incur a shipping fee of £20 ex VAT.
Wallpaper by the roll: All orders are free of charge.
Wallpaper by the metre: As the minimum order is 15 metres, all wallpaper purchased by the metre is free of charge.
International:
All international orders will incur a shipping charge calculated based on volumetric shipping rates to all items purchased.
Do you cover duties and taxes charges for overseas orders?
Tax and duties are included for all accessories orders.
Tax and duties are covered in the US for Fabrics and Wallpaper. For all other overseas orders, tax and duties are not included for fabric and wallpaper orders. These charges must be covered by the customer.
What is the standard delivery time for accessories?
We intend to despatch all accessories orders within 2 to 3 business days from receipt of the order. We despatch using express delivery, which should arrive at UK addresses within 2 to 5 business days.
For international orders, it typically takes 3 to 5 business days for delivery.
What is the standard delivery time for fabric?
We intend to despatch all fabric orders within 2 to 3 business days from receipt of the order. We despatch using express delivery, which should arrive at UK addresses within 2 to 5 business days.
For international orders, it typically takes 3 to 5 business days for delivery.
What is the standard delivery time for wallpaper?
All wallpapers are print to order. Wide width wallpaper has a lead time of approximately 5 to 6 weeks from receipt of payment. Wallpaper by the roll has a lead time of approximately 2 to 3 weeks from receipt of payment. This is an estimated timescale and Penny Morrison Ltd cannot be responsible for late delivery by the printers. Shipping times will be in addition to this.
Will all my orders ship together?
Orders will be shipped as and when we receive them. All orders are despatched from various locations. If shipped from the same location, we will endeavour to ship together. You will receive tracking for each order placed.
What is your returns policy for accessories?
If you wish to return accessories for any reason, you have 28 calendar days to return from receipt of purchase. The item/s must be in original packaging and resalable condition.
The right to cancel and return for a refund does not apply to the following: "personalised goods or goods made to a consumer's specification", this includes all bespoke custom orders either placed on the website or via email.
It is up to the customer to arrange and pay for returns. If you decide to return an item, the original shipping cost to you shall be refunded. However, we do not cover the cost of shipping the returned item/s.
Once we receive the return item/s we will process your refund, this may take up to 10 business days. All refunds will be processed via the same payment method used at the time of purchase. We are unable to process returns for an exchange, or credit notes.
Please advise in writing to accessories@pennymorrison.com before you return your item/s.
For any accessories, please send returns to:
Penny Morrison Ltd
Unit 3, Barracks Farm
Wallingford
Oxon
OX10 6AZ
United Kingdom
What is your returns policy for fabrics?
If you wish to return your fabric order for any reason, you have 28 calendar days to return from receipt of order. A restocking charge of 25% will be incurred for your return.We do not accept returns for excess/unused fabric or fabric that has been cut from the roll on which it was sent.
The right to cancel and return for a refund does not apply to the following: "personalised goods or goods made to a consumer's specification", this includes all bespoke custom orders either placed on the website or via email.
No liability will be accepted for changes in appearance, performance, or defects of any kind, if they are treated after purchasing by spraying or processing, such as flame-proofing or the application of stain-repelling treatments.
Where deliveries are made to third parties on the instruction of the customer, it is the responsibility of the customer to ensure that the correct fabric is received. We recommend that a sample is sent to the third party to enable verification when the goods are received. Where there may be some doubt, the correct pattern direction should be clearly indicated. We cannot accept claims for any make-up, installation, or replacement charges where goods have not been verified.
For any fabrics, please send returns to:
Penny Morrison Ltd
Unit 2 Presteigne Mill
Presteigne
Powys
LD8 2HG
United Kingdom
What is your returns policy for wallpaper?
Wallpaper is non-returnable. The right to cancel and return for a refund does not apply to the following: "personalised goods or goods made to a consumer's specification", this includes all wallpaper purchases, either placed on the website or via email.
No liability will be accepted for changes in appearance, performance, or defects of any kind, if they are treated after purchasing by spraying or processing, such as flame-proofing or the application of stain-repelling treatments.
Where deliveries are made to third parties on the instruction of the customer, it is the responsibility of the customer to ensure that the correct wallpaper is received. We recommend that a sample is sent to the third party to enable verification when the goods are received. Where there may be some doubt, the correct pattern direction should be clearly indicated. We cannot accept claims for any make-up, installation, or replacement charges where goods have not been verified.
What address do I return items to?
For accessories, please send returns to:
Penny Morrison Ltd
Unit 3 Barracks Farm
Wallingford
Oxon
OX10 6AZ
United Kingdom
For fabric, please send returns to:
Penny Morrison Ltd
Unit 2 Presteigne Mill
Presteigne
Powys
LD8 2HG
United Kingdom
Please ensure you include your returns form sent to you with your item/s. Should you have misplaced your returns form, please be sure to include your name, email, and order number in the return. We cannot process returns without a proof of purchase.
Can I exchange my returned item/s for another item or a credit note?
We are unable to process returns for an exchange or credit notes. If you would like to exchange your item/s, you will have to place a new order for the preferred item/s and return the original to us.
How do I cancel my order?
If you have changed your mind and wish to cancel your accessories order before it has been despatched, please contact accessories@pennymorrison.com. However, if your order has already been despatched, you will need to return your items to us in line with our returns policy.
For fabric and wallpaper orders, once payment has been received, orders cannot be cancelled.
What if my item is faulty/damaged when I receive it?
If your item is faulty or damaged, notify us within 7 calendar days of receiving the product by emailing either accessories@pennymorrison.com or fabrics@pennymorrison.com with images of the damage. We will look to remediate the issue as soon as possible.
Please note that majority of our products are handmade and as such there may be slight variations between products.
What if my return is lost or damaged?
Please note that we are not liable for any costs associated with your return, or for the loss or damage of the item/s on its return. Due to this, we suggest returning item/s via a tracked and signed for service and obtaining proof of postage, as the parcel is not our responsibility until we sign for it.
We will only accept the return of item/s if sent back in original unused condition with proof of purchase; we reserve the right to reject items returned in an unsaleable condition, this includes any items with marks, stains or damages and items returned in unsuitable packaging.
Is it free to return items?
It is up to the customer to arrange and pay for returns. If you decide to return an item, the original shipping cost to you shall be refunded. However, we do not cover the cost of shipping the returned item/s.